Data Deletion

You can request the deletion of your personal data at any time. This page explains how.

How to request deletion

Send an email to [email protected] with the subject Data deletion request.

Please include:

• the email address or phone number connected to your data
• if applicable, the name of the business or Widchat workspace you interacted with

We may ask you to confirm your identity before deleting data, so that nobody can delete data on someone else’s behalf.

Which data is deleted

• Contact data: emails you have sent us and the details they contain.
• Account data: after launch, your Widchat account, workspaces, users and settings.
• Message data: after launch, contacts, conversations and related data processed through channels connected to Widchat, such as WhatsApp or Instagram.

If you contacted a business that uses Widchat, that business is responsible for your data. We will forward your request to them and support them with the deletion.

Data that we are legally required to keep (for example invoices under tax law) is blocked from further use and deleted when the retention period ends.

How long it takes

We process your request within 30 days and confirm the deletion by email.

Data processed by Meta

Messages sent through WhatsApp or Instagram are also processed by Meta as the provider of those channels. To delete data stored by Meta, please use the settings in the respective app or contact Meta directly.